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I have issues running the game on my computer.
If you need help running the PC version of the game, please have a look at this troubleshooting guide. Among other steps, it is recommended to upgrade your graphics card drivers. If you're still experiencing stuttering or other graphics-related issues, please try lowering the display settings and disabling some bells and whistles, starting with vsync.
If it does not resolve your issues, please post on the Technical Support forum. Even though we can't respond to all requests on an individual basis, the issues are being reported to devs and QA and solutions will be communicated whenever possible. You may also find assistance from other helpful members! Be sure to include the following information in your report to help us figure it out:
• Your system specs (CPU, GPU, RAM, OS).
• GPU driver version used. If you have multiple GPUs (for example in a laptop) please provide information for both.
• The game logs some information in a file called Thief.log in a Thief folder of the Documents folder on your PC. Please provide the contents of this file.
• When the game crashes, crash information is left behind in this same Thief folder. Please provide the dumps for the time/date at which you had the problem you are trying to resolve.
• Please provide clear information on what exactly happens when trying to play the game on your machine. Do you manage to get into the launcher or does it already happen before that? Does the game always crash at a specific point in the game, or randomly after a certain time? The more details you provide on the specific problem you are experiencing, the easier it will be for us to troubleshoot.
Note that support for AMD Mantle and TrueAudio will be patched in March 2014.
[Steam] I can't play because it says my game is region-locked. What's going on?
Territory locks are in place in certain countries in order to prevent scams, such as fly-by-night online key stores. If you have purchased a key and are unable to play because of a region lock, that is most probably why. You should only purchase the game through Steam or other reputable retailers in your own country.
A crash/freeze occurs when launching or at some point in the game. What should I do ?
First of all, please make sure that your PC meets the minimim system requirements :
• OS: Windows Vista with platform update
• CPU: High-performance dual core CPU or quad core CPU
• RAM: 4 GB
• Graphics Card: AMD Radeon 4800 series / Nvidia GTS 250
• DirectX: DirectX 10
• HDD/SSD: 20 GB
* Please note that it might be necessary to lower the graphics settings in order to run the game smoothly.
For good performance, the recommended system specifications are as follows :
• OS: Windows 7 or 8
• CPU: AMD FX 8000 series or better / Intel Quad i7 Core CPU
• RAM: 4+ GB
• Graphics Card: AMD Radeon R9 series or better / Nvidia GTX 660 series or better
• DirectX: DirectX 11
• HDD/SSD: 20 GB
Once you are sure that the minimum requirements are met, we advise you to update your graphics card drivers. Please visit your graphics card manufacturer’s website to download the latest version.
If the game does not launch, you can also try reinstalling the redist items from the installation folder by running the DXSETUP.exe and vcredist_x64/x86.exe from the games _CommonRedist folder located in the installation directory.
If you still experience issues after trying these steps, please contact us for further assistance.
Who can I contact to get support for the Mac version?
For any information regarding Thief on Mac, please visit the FAQ at this address:
http://support.feralinteractive.com/en/mac-games/
If you have any issue or question, please contact the support service at this address:
support@feralinteractive.com
System Requirements
MINIMUM:
- OS: Windows Vista with Platform Update for Windows Vista
- Processor: High-Performance Dual Core CPU or Quad Core CPU
- Memory: 4 GB RAM
- Graphics: AMD Radeon 4800 series / Nvidia GTS 250
- DirectX: Version 10
- Storage: 20 GB available space
RECOMMENDED:
- OS: Windows 7, Windows 8
- Processor: AMD FX 8000 series or better / Intel Quad i7 Core CPU
- Memory: 4 GB RAM
- Graphics: AMD Radeon HD R9 series or better / Nvdia GTX 660 series or better
- DirectX: Version 11
- Storage: 20 GB available space