What can I do if I have encountered an obstacle preventing me from progressing?
Please try reloading the last checkpoint through the pause menu, or rebooting your console/PC completely.
I have encountered an obstacle that can’t be fixed by reloading the last checkpoint or rebooting my console/PC. What can I do?
To help players in that situation, we have implemented a Save Rollback feature. This will allow you to resume a playthrough from the start of the chapter of your choice, essentially resetting your Story, Perks, and Ability Progress to the state they were in at the start of that chapter.
We advise using this feature only if you have encountered a bug that is preventing you from progressing into the story further.
The Chapters Menu, located in the Main Menu of our title, allows players to replay any prior completed Chapter without saving or overwriting your progress, in order to let you experience the dialog or content you may have missed. By activating the Save Rollback feature, you'll be able to perform a Save Game after selecting Replay Chapter. Please see below step-by-step instructions to do so.
First, from the Main Menu, select the Chapters Option. From there, either pick the Chapter you wish to restart from.
For the purposes of this demonstration, we'll be selecting Chapter 6.
Chapters Menu from the Main Menu
Once you have exited the Loading Screen and returned to gameplay, you will be able to access the in-game Menu to unlock the Save Rollback feature.
You'll observe that both the Save Game and Load Game options are currently grayed out and inaccessible to you - this is normal. In order to unlock them, simultaneously press:
- PlayStation: the L1, L2, and Triangle Face Button
- Xbox: the Left Bumper, Left Trigger, and Y Face Button
- Switch: the L, ZL, and X Face Button
Pause Menu in Replay Chapter
After a successful execution of these inputs, you'll be able to see the Save Game option become available.
Pause Menu in Replay Chapter after activating Save Rollback
From there, you will be able to select a Save Slot to write your Save Game on. We recommend choosing an Empty Slot or, if unavailable, one that isn't your primary Save Game slot, indicated by a Green Checkmark in the Top Right Corner of the Save Game.
Save Game menu showing the primary Save Game Slot
Save Game menu with a secondary Save Game Slot selected
Save Game confirmation screen
After having selected the Save Slot to write into, or the Save Game to write over, you will be loaded back into the Main Menu's Chapter Select.
From there, simply back up to the MainMenu, then navigate to LoadGame.
Main Menu / Load Game
As you can see, from there your newly Saved Chapter Replay file is in the Chapter you saved from and is now set as your Default file - once again indicated by the Green Checkmark - and resetting the Story, Perks, and Ability Progress, but keeping your unlockable items and files in the Galactic Compendium.
Load Game – Save File created from Chapter Replay with Save Rollback
After loading into this new Save File, you'll notice that both the Save Game and Load Game options are now available by default. Progressing ahead to any Checkpoint in the Story will continue to Autosave over your new file.
Note that some items in the Compendium may appear missing from the menu after using the Save Rollback feature, but will still be counted towards unlocking trophies/achievements.
What is New Game Plus?
New Game Plus is a function for playing the game again from the starting using the data from a previous game clear.
*Cleared game data is overwritten in the process.
How do I start a New Game Plus?
New Game Plus can be started with the following steps:
*Please note that cleared game data is overwritten in the process.
Have a cleared game data ready. We recommend you back-up your save data if you have open save slots to do so.
Select the “New Game Plus” option that is now available in the Main Menu.
When the prompt “Do you want to overwrite this save game data?” is displayed, select “OK”.
When the prompt “Are you sure you want to overwrite this save slot and start a New Game Plus?” is displayed, select “Yes” to start your New Game Plus.
Please note that selecting “No” at step 4 will still reset your game progress and overwrite your save file.
How do I get access to all the bonus content of the Digital Deluxe Edition of Marvel's Guardians of the Galaxy?
Access to the bonus content depends on the platform you purchased the game from.
If you have purchased the game on PSN, your items will be automatically granted to you. You will be able to access the artbook and music on launch day.
The two Star-Lord outfits will automatically be granted to you. When you launch the game , log into your Square Enix Members account and information to access the artbook and music will be sent to your registered email address.
Steam/Epic Game Store
All the items will automatically be granted to you on your platform. You'll be able to access the artbook and music on launch day.
How do I get access to all the digital content included in my Cosmic Edition of Marvel's Guardians of the Galaxy?
The Cosmic Edition of Marvel's Guardians of the Galaxy includes a Square Enix code in the box. You can redeem it at http://www.gotggame.com/redeem. After redeeming the code, you will be provided with instructions to access your content.
What is included in the Digital Deluxe Edition of Marvel's Guardians of the Galaxy?
The Digital Deluxe edition includes early unlocks of two Star-Lord outfits to customize your character, and digital downloads for a mini artbook and a selection of music tracks from the game.
What is included in the Cosmic Deluxe Edition of Marvel's Guardians of the Galaxy?
The Cosmic Deluxe Edition includes early unlocks of two Star-Lord outfits to customize your character, a 48-page artbook and a digital download for a selection of music tracks from the game. It also includes a SteelBook case with an awesome art by Marvel artist Marco Chechetto!
Do alternative outfits have any impact on gameplay in Marvel's Guardians of the Galaxy?
Alternate outfits have no impact on gameplay. They are cosmetic only, and you can mix and match your favourite outfit for each Guardian.
How can I provide feedback about the game itself?
Send your feedback to our social channels.
Which languages will Marvel’s Guardians of the Galaxy be available in?
Please find the full language options for Marvel’s Guardians of the Galaxy below:
Arabic: Subtitles & User Interface
Brazilian Portuguese: Voice Over, Subtitles & User Interface
Chinese (Simplified): Subtitles & User Interface Chinese (Traditional): Subtitles & User Interface
English: Voice Over, Subtitles & User Interface
French (European): Voice Over, Subtitles & User Interface
German: Voice Over, Subtitles & User Interface
Italian: Voice Over, Subtitles & User Interface
Japanese: Voice Over, Subtitles & User Interface
Korean: Subtitles & User Interface
Polish: Voice Over, Subtitles & User Interface
Russian: Voice Over, Subtitles & User Interface
Spanish (Iberian): Voice Over, Subtitles & User Interface
Spanish (LATAM): Voice Over, Subtitles & User Interface