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Issue with completing levels - Update 02/04/13:50 GMT
We’re aware of an issue that seems to be affecting some Thief players, preventing them from completing some levels. We’re taking this very seriously – as a first step we’re reading as many reports of the issue as possible, working to replicate it internally, so that we can understand what’s causing it. We’re sorry for any disruption to your game today, and we’ll update you as soon as we have more information.
UPDATE 02/04/2014 13:50 GMT
Thanks for being patient – we’re coming back to you after much overnight work and the good news is that we’ve identified the problem and we can fix it quickly.
Basically, it’s an issue with the mathematical calculations of time-stamps from March 30th – April 2nd, which meant systems didn’t recognise the most recent time-stamp and instead took the previous time-stamp save (re-starting the level). So if you saved your game on March 30th, you may have experienced a disruption yesterday on April 1st and if you saved your game on March 31st, you may have experienced disruption yesterday April 1st and today April 2nd.
After today the calculations are accurate and there should be no other issues. We are working on a patch to ensure this doesn’t happen next year with these March/April calculations.
Also, your saved games should not be corrupted, and after today April 2nd, no one should experience this. Note: it is possible that you may need to restart the chapter you were on, but progress will then be saved as normal.
Obviously we will keep monitoring the forums for any updates from you, we’re reading what’s being posted there and once again we are very sorry for any disruption to your game.
Supported Platform Information
The game is supported in following platforms:
- Windows PC
- PlayStation 3
- PlayStation 4
- Xbox 360
- Xbox One
How do I register the game on Steam?
Open Steam and go to 'Activate a Product on Steam' under the Games menu and follow the on-screen instructions to register your Steam code.
Note: Please double check your code if you are encountering problems.
Many letters and numbers can be mistaken for others, such as:
- 0 [Zero] and O [Oscar]
(A diamond shape is likely to be an O [Oscar] and a square shape is likely to be a 0 [Zero])
- 1 [One] and I [India]
- 5 [Five] and S [Sierra]
- 8 [Eight] and B [Bravo]
- A [Alpha] and R [Roger]